Heat Pump Survey – Belmont Light Please share your experience as a recent heat pump customer. General InformationName (preferred but not required) First Last Email (preferred but not required) Home Age (Built in)(Required)click here to answer1600-19001900-19501950-20002000-presentINSULATION Quality (after all work was completed)(Required)click here to answerExcellentGoodFairPoorYEAR most recent Heat Pump system was installed(Required)click here to answer2021202220232024OtherInstaller (see below – if you can't remember or don't wish to answer, please type "N/A")(Required) Recent Installers are listed below: Abode Energy – Your ExperienceAbode Energy consults with Belmont Light customers to help them with heat pump education and decision making. The following questions are about Abode.What was your relationship with Abode Energy before, during, and/or after your heat pump installation?(Required)click here to answerNo relationship. I was not aware of Abode.No relationship. I was Aware of Abode but had no interaction with Abode.Abode provided a Quality Control Check to assess Belmont Light rebate (but no consultation)I consulted with Abode (usually but not always including a separate Quality Control Check)How did you learn about Abode Energy?(Required)click here to answerBelmont Light communication (talked with a Belmont Light employee, received a mailer)Belmont Light websiteEvent (Belmont Light in-person event, Belmont Light or Energy Committee webinar)Did your own research (search engine, other website or publication)Word of mouth (heard from a neighbor or another Belmont resident)Only when I was told I needed a Quality Control Check from AbodeOtherHow extensive was your consultation with Abode Energy?(Required)click here to answer1 basic consultation – minimal involvement2-3 communications – moderate involvement4+ communications – major involvementAbode's Knowledge of Heat Pumps (Rate Abode on this criteria – whole numbers 1=low, 5=high)(Required)Please enter a number from 1 to 5.Abode's Responsiveness (Rate Abode on this criteria – whole numbers 1=low, 5=high)(Required)Please enter a number from 1 to 5.Abode's Positive Impact on your decision making (Rate Abode on this criteria – whole numbers 1=low, 5=high)(Required)Please enter a number from 1 to 5.What is your overall impression of Abode Energy.(Required)click here to answerExcellentGoodPoorI don't know about Abode Energy.Comments on Abode EnergyRebates – Mass Save, Belmont LightNational Grid gas customers may be eligible for rebates under the Mass Save program. Most Belmont Light customer are eligible for Belmont Light rebates.Mass Save provided me with a rebate(Required) Yes No Don’t Remember My satisfaction with Mass Save's rebate process(Required) Satisfied Neutral Unsatisfied N/A Comments on Mass Save's rebate processBelmont Light provided me with a rebate(Required) Yes No Don’t Remember My satisfaction with Belmont Light's rebate process(Required) Satisfied Neutral Unsatisfied N/A Comments on Belmont Light's rebate processYour Heat Pumps and UsageHOW MUCH of your home is served by Heat Pumps?(Required)click here to answerEntire home (or almost all of home)Half of homeSmall portion of homeTYPE of most recent Heat Pump system installed(Required)click here to answerDuctless (mini split)Ducted (heating vents in multiple locations)Both Ductless and DuctedOtherMY USE of Heat Pump system(Required)click here to answerCooling onlyCooling mostly (occasional heating)Cooling and HeatingHeating mostly (occasional cooling)Heating onlyFUEL used by PREVIOUS HEATING system (if heat pumps are used for HEATING.)(Required)click here to answerOilGasPropaneWoodElectric BaseboardNone (space was not heated)(The fuel that was previously used to HEAT the same space the heat pump now HEATS.)FUEL used by PREVIOUS COOLING system (if heat pumps are used for COOLING)(Required)click here to answerGas – Central A/CPropane – Central A/CElectric – Central A/CElectric – Portable A/C (including window units)None – space was not cooled(The fuel that was previously used to COOL the same space the heat pump now COOLS.)COST to operate heat pump system(Required)click here to answerMore expensive than previous fuelLess expensive than previous fuelEqual to previous fuelI have not calculated the costN/ACOMFORT of heat pump system(Required)click here to answerMore comfortable than previous systemLess comfortable than previous systemEqual comfort to previous systemN/ANOISE of heat pump system(Required)click here to answerQuieter than previous systemLouder than previous systemEqual noise level to previous systemN/AOVERALL SATISFACTION with heat pump system(Required)click here to answerSatisfiedNeutralUnsatisfiedComments on Anything Else