Customer FAQs

Yes, customers can sign up for paperless billing from our customer portal, SmartHub. Go to the My Profile tab. From here click on the Update My Paperless Setting on the left navigation bar. Then customers can update their paperless preference for each account that is linked to their profile. Please note: if you want all your accounts paperless, you have to select this option for each account.

Customers can view a copy of their bills on SmartHub, even if you are not signed up for paperless billing. SmartHub keeps a record of the past three years of your bill history.

No, there is discount or credit offered for going paperless.  

Yes. Call our customer service department (617-993-2800) to setup seasonal billing.

Bills should be available the day after the bill is generated. Paperless customers will receive an email stating their bill is available.

We accept cash, checks and credit cards. Below is a breakdown of how each form of payment is accepted:

1. 1. • Credit Cards- Either online through SmartHub, or an IVR (Interactive Voice Response) to accept payments over the phone (833-890-7731). Belmont Light’s customer service staff will not accept credit cards in person or over the phone.
      • Cash – is accepted at either the Belmont Light Customer service window at 40 Prince Street, or the Treasury customer service window in the Homer Building at 19 Moore Street.
      • Checks – Checks are accepted at both customer service windows, plus the drop box outside both locations. You can also mail payments to the address on the remittance portion of you bill . Please tear off this portion of your bill and return it with your check.
      • E-Check/ACH – Customers also have the option of using their bank’s bill pay software and sending an electronic payment. We now have an online bank exchange with Mastercard. The majority of major banks are part of this program. This means that the funds will be electronically transferred to us on a next day basis. Some smaller banks may not participate in this program. This doesn’t mean you can’t pay with your banking software, just that they will cut a physical check and mail it. It may take longer for these payments to post to your account.

• • • When filling out a check, please use Blue or Black ink. Check should not be written in red ink, pencil or crayon as they will be rejected from automated check processing machines used by banks.
    • Remember to write as legibly as possible.
    • Use today’s date. Do not future date the check.
    • Write your account number on the memo field of the check.
    • Make the check out to Belmont Light, or Town of Belmont.
    • Make sure the written amount is correct. This field is the legal amount field. Banks will only process a check for the value written here, not the numeric amount in the box.
    • Remember to sign the Check.

Yes. Belmont Light does the billing for the Water/Sewer department. We also accept payments on their behalf. All payment methods available for Light bills are also available for Water/Sewer bills.

Yes, we accept Discover, Mastercard and Visa. In order to use your credit card, you will either have to pay online via SmartHub, or over an IVR (Interactive Voice Response) at 833-890-7731. Belmont Light Customer Service representatives cannot accept credit cards in person or over the phone.

Discover, Mastercard and Visa are accepted credit card. Please note, customer service does not accept credit card in person or over the phone.

Yes, the current limit is $1,000. This is subject to change.

Yes, you can schedule future one-time payments. Are you leaving on vacations and won’t be around to make a payment when your funds become available in your bank account? You can set up a one-time payment that is schedule to pay on a future date of your choosing.  

Yes. Belmont Light has an IVR (Interactive Voice Response) service to accept payments over the phone. The number is 833-890-7731. Customers can pay by bank account or with a Credit Card with this service. Belmont Light Customer Service representatives cannot accept credit cards in person or over the phone.

Yes. Customers can sign up for autopay through our online customer portal SmartHub. You can sign up with either a bank account or a credit card. For customer who are not online savvy and would like to sign up for autopay, they can sign up for a direct debt program at Belmont Light. You will need to fill out an application and provide a copy of a voided check.

The monthly payment for a recurring service that is automatically deducted from a checking account or charged to a credit card.

Autopay deducts your payment on the due date of you bill.

If you just enrolled for autopay, your first payment deduction will begin in the following month. You should pay any current balance before signing up for autopay, as the first deduction will take place in the following month.

Yes. Autopay will draft payment for your final bill.

Yes, but only with a bank account. For customers who are not online savvy and would like to sign up for autopay, they can sign up for a direct debt program at Belmont Light. You will need to fill out an application  and provide a copy of a voided check.

You will need your billing account number, the last name (or business name) on the account, and a valid email address.

To sign up through the website:

1. Click here or go to belmontlight.smarthub.coop.
2. Select the New User link.
3. Enter your account information and choose Submit.  Your new account number is available at the top of your electric bill. You may also call Customer Service to request your account number.
4. A temporary password will be sent to the email address you provide.
5. When you receive the email, click the login link and use the temporary password.

Change your password and choose Confirm to access SmartHub.

Customer can sign up for SmartHub after they have received a copy of their first bill.

Your account number will be on your bill. If you are a new customer and haven’t received a bill yet, you will have to wait to receive your first bill to sign up for SmartHub.

No, you do not have to sign up for SmartHub. It is not a requirement to receive service, bills, or make payments.

No. SmartHub has a PayNow feature.  This will allow customers to pay their invoice without signing into SmartHub. The function has a few limitations. This feature does not allow customers to store payment information or setup autopay. Those features require customers to be signed into SmartHub to utilize.

Click on the “Can’t access your account?” link on the SmartHub sign in page. You will be prompted to enter your account number, last name, and email address.

Please call our customer service department at 617-993-2800, and we can assist you in unlocking your account.

Customers can access an electronic copy of their previous 3 years bill on SmartHub. Once logged in, go to the Billing & Payments tab. Click on the Bill History section. From here, you have the ability to view bills for each month. If you have more then one account linked in SmartHub, there is a dropdown in the upper right corner which allows you to select which account you would like to view bill for. Once you click on the view bill link, a new window will open with a copy of your bill. From here, you can print or save the bill.

Yes, while signed into SmartHub go to the My Profile tab. From here click on the Manage My Registered Accounts. On this screen you can add an account by clicking the add account button. To unlink an account, go to the list of linked accounts. Choose the account you would wish to unlink and click the unsubscribe button in the actions column to the right. This will remove this account from your registered account list. You can link and unlink accounts at any time.  

To unlink an account, go to the list of linked accounts. Choose the account you would wish to unlink and click the unsubscribe button in the actions column to the right. This will remove this account from your registered account list. You can link and unlink accounts at any time.  

This is because the account(s) you are not seeing are not linked to your SmartHub profile. To link your account, go to the My profile tab. From here click on the Manage My Registered Accounts. On this screen you can add an account by clicking the add account button.

Please call Belmont Light’s customer service department at 617-993-2800. Depending on the type of issue you are experiencing, we may have to contact our vendor to resolve the problem. This process is done by our customer service reps. We may have to reach out to you with follow up questions provided from our vendor to fully understand the situation and troubleshoot.

This may be a result from having the incorrect account # or name on account. Please call Belmont Light’s customer service department 617-993-2800 so we can assist you.

Yes. When updating a customer address through SmartHub, customers will be prompted to provide an “Effective Date”. This is a required field and will control when this address is changed in our billing software.

No. At this time SmartHub does not have the functionally to register more than one customer. This may change in the future.

Yes, For both Apple and Android.

NOTE for iPad users: if you are accessing SmartHub with an iPad, you must download and use the app to access your account.  DO NOT try to access SmartHub through the Safari browser as it cannot support the login.

To sign up through the app:

1. Download the app from the Apple App Store or the Google Play Store by searching for “SmartHub” (not case sensitive but must be all one word).  If duplicates appear, our partner, National Information Solutions Cooperative, provides the correct app.
2. Find Belmont Light by location or name and Confirm.
3. Select the New User link.
4. Enter your account information and choose Register.
5. A temporary password will be sent to the email address you provide.
6. When you receive the email, click the login link and use the temporary password.

Change your password and choose Continue to access the SmartHub app.

The colors represent a visual indication of your usage.  Red indicates the highest usage for the range of days displayed, brown is the second highest, etc.  Green indicates average usage.

Your payment should update your account right away. You will see your balance due lessen by your payment amount after you have submitted your payment on SmartHub.

1280 x 1024

Yes, Belmont Light and SmartHub are PCI Complaint and have a yearly review process of our compliance with our credit card processor.

Payment Card Industry (PCI) compliance refers to the technical and operational standards that businesses must follow to ensure that credit card data provided by cardholders is protected. PCI compliance is enforced by the PCI Standards Council, and all businesses that store, process or transmit credit card data electronically are required to follow the compliance guidelines.

PCI compliance help protects consumer’s card data. To be compliant, companies have to meet PCI Standards, which define standard operating procedures around keep card data secure. Companies that are not PCI complaint could be placing card holder’s data at greater risk of being compromised.

Belmont Light does not sell or share any customer data to any 3^rd party vendors. We only provide information in accordance with Massachusetts Public Record Laws on public records request. For more information around these laws, please go to Belmont Light’s Public Records Request page.