2025 Customer Satisfaction Survey Underway

Category: Uncategorized   |   Posted On: September 8, 2025

 

We’ve kicked off our 2025 Customer Satisfaction Survey! Share your feedback by September 26, 2025, to help us improve.

Belmont Light has kicked off its Customer Satisfaction Survey and asks for customers to take part between now and September 26th. The biannual survey, conducted by GreatBlue Research, Inc. of Connecticut, guides Belmont Light’s planning and policies and allows the utility to better serve customers’ needs. This is the seventh survey that Belmont Light has partnered on with GreatBlue, which also performs surveying for many of the 40 other municipal light plants across Massachusetts, and the second survey that is being conducted completely online.

To take part in this year’s survey, customers can visit this link.

The biannual customer survey provides Belmont Light with key insights, including:

• How Belmont Light can improve its programs and rebate offerings.
• What customer priorities are for their electric service.
• How interactions with Customer Service and other staff have gone.

Previous surveys have resulted in tangible and significant changes for Belmont Light, including:

• A major revision to the utility’s Power Supply Policy and a commitment to move toward 100% renewable energy sources.
• Streamlining the billing and payment system to clear hurdles for customers.
• Focusing attention on providing more and better energy efficiency programs.

Customers can review the results of past surveys by clicking here.

If you have any questions about this survey, please feel free to email communications@belmontlight.com or call (617) 993-2800.